Return and Refund Policy

Thank you for shopping with Seibert Healthcare.

We want you to be completely satisfied with your purchase, and we strive to provide a hassle-free return and refund process for our valued customers.

Please take a moment to read our Return and Refund Policy to understand the procedures and guidelines.

Return Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be in its original packaging and in unused condition.
• The return request must be initiated within 15 days from the date of delivery.
• The product should not be listed under non-returnable categories, which include items like personal hygiene products, opened consumables, and custom-made equipment (unless defective).

Initiation of Return

• If you wish to return an item, please follow these steps:
  
  a) Contact our customer support team at info@seiberthealthcare.com within 15 days of receiving the product, stating your order number, reason for the return, and any relevant details.
  b) Our customer support team will review your request and guide you on the return process, including the shipping address for returning the product.

Return Shipping

For eligible returns, the customer will be responsible for shipping the item back to us. We recommend using a trackable shipping service to ensure the safe and timely return of the product. Please note that we are unable to reimburse any shipping charges incurred during the return process unless the return is due to our error or a defective product.

Inspection and Refund

Upon receiving the returned item, our quality control team will inspect it to ensure that it meets the return eligibility criteria. Once the product is approved for a refund, we will initiate the refund process. The refund will be issued using the original payment method used during the purchase. Please allow up to 10 business days for the refund to reflect in your account.

Refund Exceptions

In some cases, the refund may not be processed or may be partially adjusted under the following circumstances:

If the returned item is not in its original condition or shows signs of use or damage not caused during transit.

If the return request is initiated after the 15-day return period.
If the item is listed under non-returnable categories, as specified above.

Damaged or Defective Products

In the rare event that you receive a damaged or defective product, please contact our customer support team immediately. We may request images or videos of the damaged item for verification purposes. Once confirmed, we will arrange for a replacement or initiate a full refund, as per your preference.

Cancellation Policy

If you wish to cancel an order before it is shipped, please contact us at the earliest. Once the order is shipped, it cannot be cancelled, and the regular return process will apply.

Please note that this Return and Refund Policy is subject to change without prior notice. Any updates or modifications will be communicated on our website. For any questions or clarifications regarding our return and refund process, feel free to contact our customer support team, and we will be glad to assist you.

At Seibert Healthcare, we value your trust and are committed to providing a transparent and fair return and refund experience, ensuring your utmost satisfaction with every purchase.